Senior Principal Engineer, Service Delivery
Company: Dell
Location: Draper
Posted on: April 30, 2024
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Job Description:
Senior Principal Service Delivery Engineer Dell Technologies
customers rely on our products and services to drive progress. So,
we take the service we provide extremely seriously. Service
Delivery is all about making sure our technical solutions help
clients fulfil their priorities, challenges and initiatives. As
trusted advisors, we build in-depth knowledge of what each client
wants to achieve. Then we make sure the services delivered by Dell
Technologies deliver on all our promises. We also work closely with
Sales and Global Services colleagues to develop strategic account
growth plans, and to identify and pursue sales opportunities.Join
us to do the best work of your career and make a profound social
impact as a Senior Principal Service Delivery Engineer on our
Service Delivery Team in Draper Utah.What you'll achieve
As a Senior Principal Service Delivery Engineer, you will provide
world-class delivery support to our customers by building an
in-depth knowledge of our customers' priorities and initiatives and
becoming a trusted advisor that avoids customer impact and
facilitates continuous improvement. You will identify potential
sales and growth opportunities and will partner with key
stakeholders to maximize these prospects.You will:
--- Develop and maintain direct customer and broader service
delivery relationships including the use of Dell Financial Services
tools to gain access to monthly billing data. Sets up initial
reports on supported products according to internal requirements,
customer metrics and monthly billing cycles
--- Assist in implementing delivery management process
improvements
--- Target opportunities for growth within the customer environment
and be responsible for service delivery costs, service level and
coordination of resources
---Participate in the design and operational execution of the
customer's Hyper Converged Infrastructure/storage/Backup disaster
recovery process as required
---Perform necessary Hyper Converged Infrastructure/storage/Backup
-infrastructure maintenance and necessary data migration, as
requiredTake the first step towards your dream career.Every Dell
Technologies team member brings something unique to the table.
Here's what we are looking for with this role:Essential
Requirements
Dell's Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when
flexibility is offered.
We know that freedom and flexibility are crucial to all our
employees no matter where you are located and our flexible and
hybrid work style allows team members to have the freedom to
ideate, be innovative, and drive results their way. To learn more
about our work culture, please visit our locations page.
Keywords: Dell, South Jordan , Senior Principal Engineer, Service Delivery, Engineering , Draper, Utah
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