Principal Engineer, Service Delivery - Dell
Company: Dell
Location: Tooele
Posted on: May 3, 2024
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Job Description:
Principal Engineer, Service Delivery Dell Technologies customers
rely on our products and services to drive progress. So, we take
the service we provide extremely seriously. Service Delivery is all
about making sure our technical solutions help clients fulfil their
priorities, challenges and initiatives. As trusted advisors, we
build in-depth knowledge of what each client wants to achieve. Then
we make sure the services delivered by Dell Technologies deliver on
all our promises. We also work closely with Sales and Global
Services colleagues to develop strategic account growth plans, and
to identify and pursue sales opportunities Join us as a Principal
Service Delivery Engineer on our Professional Services team in
Round Rock, Texas, to do the best work of your career and make a
profound social impact. What you'll achieve As a Service Delivery
Principal Engineer, you will provide world-class delivery support
to our customers by building an in-depth knowledge of our
customers' priorities and initiatives and becoming a trusted
advisor that avoids customer impact and facilitates continuous
improvement. You will identify potential sales and growth
opportunities and will partner with key stakeholders to maximize
these prospects. You will: Coordinate the activities of technical
solution team members to meet contract obligations, ensuring that
full life cycle delivery costs are within the service level
agreement Proactively identify potential issues and drive
resolution to avoid customer impact; facilitating continuous
improvement Build and sustain effective communications with all
partners and cross-functional teams, maximizing the customer
experience and relationships Develop strategic account growth plan
along with sales and Global Services SMEs, identifying and pursuing
potential sales opportunities Maintain awareness of all service
matters and manage customer during high priority escalations Take
the first step towards your dream career Every Dell Technologies
team member brings something unique to the table. Here's what we
are looking for with this role: Essential Requirements Be an
experienced Service Delivery Engineer, with a strong history of
resolving complex issues along with proven problem solving and
negotiation skills Strong experience in Broadcom(VMware) Products
especially in Horizon Virtual Desktop space 3+ year experience
Experience with Dell converged and Hyper-converged Platform
administration (VxRail, PowerFlex), Storage and software defined
storage (ScaleIO/VSAN), Windows and Linux Administration Cloud
provider administration (AWS, Azure, Google)DevOps experience in
scripting and automation is a plus Have strong organizational and
planning skills, being able to coordinate teams across all program
activities Desirable Requirements --- 8 to 12 years of related
experience along with a Bachelor's degree or equivalent experience
--- Strong proven ability to lead sub-teams Who we are We believe
that each of us has the power to make an impact. That's why we put
our team members at the center of everything we do. If you're
looking for an opportunity to grow your career with some of the
best minds and most advanced tech in the industry, we're looking
for you. Dell Technologies is a unique family of businesses that
helps individuals and organizations transform how they work, live
and play. Join us to build a future that works for everyone because
Progress Takes All of Us. Dell Technologies is committed to the
principle of equal employment opportunity for all employees and to
providing employees with a work environment free of discrimination
and harassment. Read the full Equal Employment Opportunity Policy
here. Job ID:R241323 Dell's Flexible & Hybrid Work Culture At Dell
Technologies, we believe our best work is done when flexibility is
offered. We know that freedom and flexibility are crucial to all
our employees no matter where you are located and our flexible and
hybrid work style allows team members to have the freedom to
ideate, be innovative, and drive results their way. To learn more
about our work culture, please visit our locations page.
Keywords: Dell, South Jordan , Principal Engineer, Service Delivery - Dell, Engineering , Tooele, Utah
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