Customer Service Representative
Company: R1 Rcm Inc.
Location: Logan
Posted on: May 4, 2024
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Job Description:
Location: Intermountain Logan Regional HospitalShift: Variety of
shifts availableAs our Customer Service Representative , youll work
to help our patients check into the hospital. Its fast - paced on
occasion and youll be the person they rely on to answer questions
during registration. Youll build trust in these interactions by
collecting information accurately and quickly but also by listening
with compassion - not just to hear information, but to address
their fears, concerns , and questions.To thrive in this job, youll
need to be a confident multi-tasker who is a quick study with
technology and can type and answer phones. Y ou dont need to have
any previous experience or knowledge in healthcare. Since this is a
hospital /lab environment , you will need to be prepared to see
illness and injuries. Well teach you everything you need to know,
which makes this a perfect starting point to launch your healthcare
career. Y ou must also be up to date on all vaccinations (including
annual flu shot), pass a drug test, and pass a background check
prior to hire.At R1 RCM, we deliver innovative solutions by
bringing together the best people and technologies that enable
providers to simplify the healthcare experience. Our mission is to
be the one trusted partner to manage revenue, so providers and
patients can focus on what matters most. Our 22,000+ global
associates are given valuable opportunities to contribute,
innovate, and create meaningful work that makes an impact in the
communities we serve around the world. Interested? Learn more,
visit: r1rcm.com/careers .Heres what you can expect working in
Patient Registration (Customer Service) :Working on computers and
answering phones to intake information in a busy environment. Youll
work across multiple screens collecting details that must be input
correctly between physician and nurse check-ins. You should feel
comfortable working across multiple programs and typing as quickly
as patients can talk . Y ou will work around clinicians
interrupting the registration process for emergent clinical
care.Helping people who may be very ill or worried. Were not human
computers intaking information. Patients need you to be there for
them and listen carefully to ease their anxiety. Youll ask
follow-up questions and build rapport in real time.Fast-paced work
environment, often on your feet assisting patients complete their
registration. While collecting patient and insurance information
may seem straightforward, there is a lot of variation in health
plans and coverage, that will require knowledge through training .
While the data you collect may be predictable, the people youll get
it from arent. You must work quickly and expect the unexpected.
This is not a casual desk job.A team you can rely on. We care about
your progress toward career goals. This is just the first step of
your healthcare career at R1 RCM Inc.Requirement:High School
Diploma or GEDExcellent customer service experienceAt R1, we are
committed to promoting diversity, equity , and inclusion. We are
proud to be an equal opportunity employer. We do not discriminate
based on age, color, national origin, citizenship status, physical
or mental disability, medical condition, race, religion, creed,
gender, sex, sexual orientation, gender identity and/or expression,
genetic information, marital status, status regarding public
assistance, veteran status or any other characteristic protected by
federal, state, or local law. We are committed to providing a
workplace free of harassment.If you need assistance or an
accommodation to complete any part of the job application process,
please contact us at 312-496-7709 or careers@r1rcm.com for
assistance .For this US-based position, the base pay range is
$14.28 - $17.73 per hour . Individual pay is determined by role,
level, location, job-related skills, experience, and relevant
education or training.The healthcare system is always evolving and
its up to us to use our shared expertise to find new solutions that
can keep up. On our growing team youll find the opportunity to
constantly learn, collaborate across groups and explore new paths
for your career.Our associates are given the chance to contribute,
think boldly and create meaningful work that makes a difference in
the communities we serve around the world. We go beyond
expectations in everything we do. Not only does that drive customer
success and improve patient care, but that same enthusiasm is
applied to giving back to the community and taking care of our team
including offering a competitive benefits package.R1 RCM Inc. (the
Company) is dedicated to the fundamentals of equal employment
opportunity. The Companys employment practices , including those
regarding recruitment, hiring, assignment, promotion, compensation,
benefits, training, discipline, and termination shall not be based
on any persons age, color, national origin, citizenship status,
physical or mental disability, medical condition, race, religion,
creed, gender, sex, sexual orientation, gender identity and/or
expression, genetic information, marital status, status with regard
to public assistance, veteran status or any other characteristic
protected by federal, state or local law. Furthermore, the Company
is dedicated to providing a workplace free from harassment based on
any of the foregoing protected categories.If you have a disability
and require a reasonable accommodation to complete any part of the
job application process, please contact us at 312-496-7709 for
assistance.CA PRIVACY NOTICE: California resident job applicants
can learn more about their privacy rights California Consentby
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Keywords: R1 Rcm Inc., South Jordan , Customer Service Representative, Hospitality & Tourism , Logan, Utah
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