Operations Coordinator

THE COMPANY

B-Stock is the worlds largest online marketplace for returned, excess, and other liquidation merchandise. Our customers range from SMB to the worlds largest brands and retailers (including all ten of the top 10 U.S. retailers). Led by eBay veterans, B-Stock completes over 200,000 transactions per year, selling 135 million items annually, making us a clear leader in the space.

The amount of inventory that is returned or unsold each year is growing very rapidly; in 2020, the value of this merchandise was estimated at $500 billion. Much of it ends up being liquidated for pennies on the dollar; some of it is even destroyed or landfilled. We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. The B-Stock platform gives buyers a simple and direct way to buy valuable products, and offers sellers a trusted replacement for traditional liquidation and a critical boost in operational efficiency.

Backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock runs lean, fast, and shows no signs of slowing down. Our core values have shaped the company we are today and will certainly drive our success for many years to come

JOB SUMMARY

As a member of the Strategic Account Management team, the Client Operations Coordinator position is an externally facing position. The Client Operations Coordinator provides day to day support for our team of Strategic Account Managers, who oversee a portfolio of top retail and manufacturer clients. In this role, the Client Operations Coordinator is responsible for the ongoing maintenance and creation of operational processes on our marketplaces, regular and ad hoc analysis and reporting, collaboration with the analytics team, and working both with our Strategic Account Managers and other departments at B-Stock to improve our existing processes. Daily, the Client Operations Coordinator will be supporting many marketplace functions to ensure an optimal client experience

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Regularly provide operational support on behalf of your buyer, client, and internal Strategic Account Manager stakeholders, to improve the efficiency of our marketplaces and internal business processes.
• Compile performance metrics and operational topics in PowerPoint for presentations that are client-ready
• Create regular and ad-hoc reports for many clients using Excel, Tableau, and/or other data visualization tools
• As the first point of contact for fielding client inquiries, handle day to day administrative support
• Record and manage follow ups from client meetings, scheduling subsequent internal or external meetings as necessary
• Audit, update, and maintain information on the back end of our marketplaces
• Coordinate updates and exception management with B-Stocks shipping and warehousing partners

• Maintain, improve and/or recommend standard operating procedures for our processes
• Execute ongoing and one-time projects to benefit clients and internal stakeholders
• Deep-dive into the data surrounding B-Stock clients, utilizing Tableau reporting that identify patterns, trends, and likely outcomes
• In-depth analysis, both client-specific and platform-wide, across several metrics and variables. Identify key cause and effect relationship and summarize findings for both internal and external audiences.

• Develop and maintain key performance metrics for both buyers and sellers

MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES

PREFERRED QUALIFICATIONS

• Prior E-commerce, project management or logistics experience
• Able to create complex SQL queries for standard as well as ad hoc data mining purposes
• Comfortable performing statistic-based performance modeling or analysis
• Ability to write macros in Excel
• Familiarity with creating reports in Tableau or similar visualization product

OUR VALUES

Make Each Dollar Count
Whether its the recovery amount or a buyers budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.

Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. Were not afraid to let loose and laugh (often at ourselves).

Do The Hard Things Today That Will Pay Off Tomorrow
Were willing to sacrifice and endure, fail and adapt to reach our long-term goals.

Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business wont succeed.

Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.

EMPLOYEE BENEFITS

• Competitive compensation packages including bonus and options
• Medical, dental, and vision benefits
• Paid Time Off, telecommuting and matching 401(K)
• Support for continuing education
• Team off-sites, social events and extracurricular activities are a staple
• Snacks, drinks, and the occasional box of donuts

No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on protected categories, B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.

US Work Authorization required.