Under the direction of a manager, the Home Medical Equipment
Delivery Assistant facilitates the timely implementation and
execution of physician orders, delivering home medical equipment
(HME) and related supplies to patients. As a valued member of the
team, this position provides important patient education. Some Home
Medical Equipment Delivery Assistants may deliver Liquid Oxygen
+ Makes timely deliveries of Home Medical Equipment (HME)
products and supplies to customers. Follows Homecare HME protocol
regarding delivery timelines and processes.
+ Conducts patient education as required, ensuring that
customers feel safe, welcome, and at ease. Documents the patient
education exchange with appropriate forms.
+ Receives intake information from source. Verifies the client
specific needs and selects appropriate equipment based on
assessment while adhering to physician orders. Generates Homecare
order to meet client needs and ensures completion of all
documentation and paperwork.
+ Provides extraordinary customer service. Responds to telephone
and in-person requests in an accurate and timely manner. Ensures
customer (e.g., referral source, co-worker, patient) requests are
triaged and handled appropriately and in a timely manner. Interacts
with all customers in a positive, tactful, and professional manner.
Provides instruction to clients and caregivers in the use, care,
and safety of supplies and equipment provided. Makes timely and
+ Accurately completes or updates the following information as
appropriate: Delivery or Pickup Ticket; handwritten sales invoice
or delivery documentation via scan gun; rental agreement or
return/exchange form; HME Assessment form; and Driver's Daily
Activity Log. Maintains an understanding of Medicare, Medicaid, and
third-party billing requirements and all components of Homecare's
equipment order processing system.
+ Coordinates the acquisition of appropriate medical equipment
and supplies with the HME store to maintain acceptable par levels
+ Communicates any problems regarding the patient's condition
and use of supplies or equipment to the appropriate staff.
Demonstrates keen problem identification skills and resolution
abilities and addresses concerns in a timely manner.
+ Completes charting and assessment notes in patient account for
all setups and/or exchanges of home medical equipment. Logs
appropriate progress notes in patient accounts as necessary. LOX
employees only: Liquid Oxygen (LOX) Systems Handling. Maintains a
high degree of knowledge related to how LOX systems work and how to
operate them safely and properly.
+ Current driver's license, insured and reliable transportation
and an acceptable driving record.
+ LOX employees only: CDL Licensure.
+ LOX employees only: Current-Hazmat Endorsement.
+ Two years of customer service experience.
+ Strong communication and telephone skills.
+ Organizational and prioritization skills.
+ Work independently and be self-motivated.
+ Basic computer skills including word processing, spreadsheets,
internet, and e-mail.
+ Experience in a health care related field.
+ Medical equipment and supplies experience.
+ Respiratory care knowledge either through work or school
+ Salary: $15.44 + depending on experience
+ Benefits Eligible: Yes. Click here
to check out our benefits.
+ The shift is 2:00 PM - 10:30 PM. Days off are Sunday and one
weekday. On call will be required.
+ Training lasts three months, typically with a short classroom
session, followed by observing setups with a mentor, then
performing setups with a mentor.
+ Ongoing need for employee to see and read information, labels,
assess patient needs, operate and identify HME equipment and
+ Frequent interactions with both patients/customers and /or
patient care providers, that require employee to verbally
communicate as well as hear and understand spoken information,
equipment alarms, customer/patient needs, and issues quickly and
+ Manual dexterity of hands and fingers to manipulate complex
and delicate equipment with precision and accuracy. This includes
frequent computer use and typing for documenting patient care;
accessing needed information; dialing in settings on
equipment;changing filters; and threading of connectors and other
+ Will also bend to retrieve, lift, and carry supplies and
equipment. Expected to utilize full range of movement in doing so.
Typically includes items of varying weights, up to and including
heavy items up to 70 lbs.
+ Need to stand and walk to assist with distributing supplies
and equipment. This includes pushing/pulling all types of
HME/Respiratory equipment including 02 cylinders and hospital beds
and other heavy items. Often required to set up equipment in
crowded apartment buildings and rooms (full of furniture,
equipment, power cords on the floor, etc). Need to ascend and
descend multiple flights of stairs or uneven surfaces in order to
access patients/customers in their homes. Employee needs to be able
to squat/kneel in order to install HME equipment in the home.
+ Expected to drive a vehicle which requires sitting, seeing and
reading signs, traffic signals, and other vehicles.
Homecare - Salt Lake City
**Scheduled Weekly Hours:**
Being a part of Intermountain Healthcare means joining a
world-class team of over 38,000 employees and caregivers while
embarking on a career filled with opportunities, strength,
innovation, and fulfillment. Our mission is: Helping people live
the healthiest lives possible.
Our patients deserve the best in healthcare, and we deliver.
To find out more about us, head to our career site here
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accessible to all users. If you would like to contact us regarding
the accessibility of our website or need assistance completing the
application process, please contact 1-800-843-7820 or email
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status of applications.
**Equal Opportunity Employer**
Intermountain Healthcare is an equal opportunity employer.
Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
The primary intent of this job description is to set a fair and
equitable rate of pay for this classification. Only those key
duties necessary for proper job evaluation and/or labor market
analysis have been included. Other duties may be assigned by the
All positions subject to close without notice. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
age, national origin, disability or protected veteran status.
Women, minorities, individuals with disabilities, and veterans are
encouraged to apply.
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