Our mission of providing care to
the world at a moment's notice is at the heart of everything we do.
We are caregivers, first and foremost, and we will be there when
you need us.
With more than 38,000 employees, Global Medical Response teams
deliver compassionate, quality medical care, primarily in the areas
of emergency and patient relocation services around the world. We
provide end-to-end medical transportation as well as fire services,
integrated healthcare solutions and disaster response.
The Patient Accounts Specialist
is responsible for obtaining patient demographics, verifying
patient insurance coverage in an accurate and timely manner, helps
resolve patient billing issues, and assist in collection of
accounts receivable. All tasks must be performed in a timely
and accurate manner in accordance with Billing Office practices,
policies, and procedures.
- Helps to obtaining patient
demographics from transferring/receiving facilities.
- Verifies Insurance/Eligibility
on all patients through the use of online portals and making phone
- Contacts customer directly when
necessary to obtain additional insurance information or required
- Updates patient account with
corrected insurance information
- Communicates important insurance
data and updates to appropriate staff
- Meets daily and monthly
departmental production goals set forth by the Supervisor to ensure
that the company is achieving its financial goals.
- Reviews daily credit card
transactions and contacts patients for declined
- Routinely checks patient pay
accounts for Medicaid enrollment
- Enters appropriate documentation
and thorough account notes
- Maintains strictest
confidentiality; adheres to all HIPAA
- Uses outside vendors to find
current patient demographic
- Performs various collection
actions including contracting patients by phone, correcting and
resubmitting claims to third party payers
- Additional duties as
- 1+ years of experience in a
medical billing office is preferred but not required.
- High School
DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:
candidate will be able to work independently and in a fast paced
team environment, be able to communicate verbally and in writing,
and perform at a high quality in a high volume setting. Most
importantly, he or she must possess the skills to conduct self in a
professional manner at all times.
WORKING CONDITIONS AND PHYSICAL
The working conditions as well
as physical and mental demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential
- Regularly required to reach with
hands and arms; speak and hear
- Frequently required to sit for
long periods of time
- Occasionally required to stand
- Talk/hear – must be able to
communicate, detect, converse with, convey, express oneself,
exchange and process information independently
- Adequate concentration/Memory
- Ability to comprehend and
- Ability to take constructive
- Meet project
- Interpersonal communication
- Ability to apply good
- Decision making
- Ability to take
GUIDING VALUES AND
Employee must consistently
exhibit our guiding principles:
- Patient Care - We continually
earn the privilege to care for our patients. It is at the forefront
of everything we do.
- One Team - We respect each other
and achieve together what no individual can alone.
- Innovation - We are driven to
develop solutions that inspire progress.
- Vigilance - We will never waver
in our commitment to safety and preparedness in the fulfillment of
- Ownership - We are accountable
for what we do and take pride in how we do it.
- Citizenship - We are dedicated
to being good stewards in the communities we serve.
Global Medical Response is an equal opportunity employer and as
such, affirms in policy and practice to recruit, hire, train and
promote, in all job classifications without regard to race, color,
religion, gender, age, sexual orientation, gender identity,
national origin, disability status or status as a protected
veteran. Reasonable accommodation will be provided for qualified
individuals with disabilities and disabled veterans in job
This document in no way constitutes a contract of employment.
This description is not intended to be an exhaustive listing of all
skills, duties, or responsibilities associated with the job.
Management reserves the right to revise the job, or to require that
other or different tasks be performed, should circumstances change
(i.e., changes in personnel, workload, or technological