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Customer Service Agent/ Representative

Company: PrideOne
Location: South Jordan
Posted on: June 2, 2021

Job Description:

Job Description Essential Functions/Responsibilities: Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat. Recognize sales opportunities and refer clients to sales associates Remain current on products, services, policies and procedures Resolve customer inquiries or issues with respect to any loan product offered by Our client Resolve customer issues through account research and utilization of support materials and resources Perform customer account transaction and maintenance activities accurately Strive for first contact resolution of customer inquiries, transactions and problem resolution Escalate customer requests requiring additional knowledge or expertise as defined by department leadership Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job: High school diploma or general education degree (GED). Demonstrated ability in providing excellent customer service. Company Description PrideOne, a division of Pride Global, is a global minority-certified managed service provider (MSP) of customized and flexible solutions that help companies manage a contingent workforce in an efficient, cost-effective manner. PrideOne understands the current economic and regulatory landscape when it comes to employment. Our subject matter experts and staffing specialists will work with hiring and procurement decision makers to assess the current state of your contingent workforce to create a tailored MSP Program, including a Vendor Management Solution (VMS) and Payroll and Passthrough Program, and to ensure your worker classifications comply with current FLSA regulations. Pride Global was founded in 1983 as an IT service provider to financial institutions and over the years has expanded to include a diverse array of services including vendor management, payroll programs, business process optimization, attorney and leadership development, and staffing for both direct hire and contingent labor solutions. Pride Global, an integrated human capital solutions and advisory firm, has been recognized by Crains New York and Inc. 5000 as one of the fastest-growing firms in our industry.

Keywords: PrideOne, South Jordan , Customer Service Agent/ Representative, Other , South Jordan, Utah

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