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Manager, Training

Company: University of Utah Medical Group
Location: South Jordan
Posted on: June 5, 2021

Job Description:

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position ensures maximum effectiveness for the organization's patient and customer service function by developing and implementing training programs. The incumbent will create and use relevant teaching techniques and suggest opportunities for enhancement within existing customer service training programs. This position plays a key role in preparing the organization's employees to provide the exceptional patient experience. This position has no responsibility to provide direct care to patients.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Job Specific Responsibilities and Accountabilities

  • Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

  • Hiring, training, developing, and communicating with staff.

Financial Management

  • Responsible for developing, monitoring and achieving budget goals.
  • Manages labor and non-labor expenses to budget or flex budget.
  • Manages revenue to budget to maximize potential revenue.

EPE/Service

  • Responsible for patient satisfaction scores within assigned area(s).
  • Responsible for upholding PROMISE standards of direct reports and team members.

Quality

  • Responsible to achieve quality goals for assigned area(s).
  • Manages and promotes continuous process improvements in assigned area(s).

Performance Management

  • Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
  • Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

  • Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
  • Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

  • Experience conducting adult education and demonstrated teaching, coordination of resources, and communication skills.
  • Demonstrated interpersonal skills.
  • Expert knowledge of organizational development, change management, leadership, organizational and group dynamics, motivation theory and organization design, strategies, and business planning.
  • Excellent management consultation skills and ability to manage client relationships.
  • Demonstrated high level computer skills, and ability to teach and support the instruction of the organizations computer systems according to the assigned area of focus.
  • Ability to determine the appropriate staff mixes to support patient and customer needs.
  • Knowledge of budgeting practices, reporting analysis and forecasting.

Qualifications

Qualifications

Required

  • Bachelor degree in Health Care Administration, Business Administration, or related area or equivalency.
  • Four years of progressive management experience.

Qualifications (Preferred)

Preferred

  • Master's Degree in Business Administration or Communications.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Color Determination, Far Vision, Listening, Manual Dexterity, Near Vision, Sitting, Speaking, Standing

Keywords: University of Utah Medical Group, South Jordan , Manager, Training, Other , South Jordan, Utah

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