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Representative, Customer Support

Company: CardWorksMerrick Bank
Location: South Jordan
Posted on: June 9, 2021

Job Description:

At Merrick Bank, we specialize in credit programs that assist people looking to build or rebuild their credit. We are FDIC insured and recognized as a top-20 issuer of Visa cards. In total, we proudly serve over 2.4 million cardholders and have extended over $5.3 billion in credit.Our Mission is to make a positive difference in the lives of our customers, our employees, and our community. We work hard to create a work environment that empowers our associates to grow, learn, and reach their potential.The Inbound Customer Support Representative is responsible for processing inbound customer calls. Taking inbound ACH payments for accounts under 16 days past due including correspondence. Provide payoffs to consumers and dealers while complying with bank policy and procedures. Provide support to the Recreation Lending Department. Is knowledgeable of and complies with all state and federal collection laws and procedures. Responsible for answering and following up with the Customer Support email inbox, and could support the recreation lending department in other tasks Essential Functions: Responsible for processing inbound calls. Taking ACH payments on account under 16 days past due including confirmation. Providing online support to customers. Provide consumer and dealer payoff requests in accordance with bank policy and procedure. Process CIF updates. Perform various other duties as assigned. Education and Experience: High School Diploma or its equivalent experience required 1+ years in a related field Summary of Qualifications: Excellent communication skills Professional demeanor Highly organized Effective oral and written communications skills. Working knowledge of a computer software related to specific job requirements. Knowledge: Requires ability to perform work involving knowledge of general accounting fundamentals, business practices, or banking principles. Confidentiality: Access to information on customer records. Regularly uses such information in carrying out job duties.Supervisory Responsibility: No direct supervision of employee(s). Consistently performs the same tasks as other members of the work group.Interaction With Others: Regularly has contact with people in the other departments, customers, or outside agencies and institutions, furnishing or obtaining information or reports where conditions require the use of tact to secure cooperation and maintain goodwill.Decision Making: Makes decisions requiring some independent judgment under general supervision and guidance of immediate supervisor or makes recommendations to those who participate in final decision-making process. Decisions are made within general control of procedures or reporting system.Work Environment: Good working conditions. Some noise from office equipment or other employees. Some stress is experienced due to deadline pressures or interruption to work requiring a high degree of accuracy. Why Merrick Bank? For over 20 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. We value our employees and provide generous benefits to include: Competitive salary (Salary: DOE) Benefits package -Medical, Dental and Vision (plus much more) 401(k) Plan with Company Match Short & Long Term Disability Group Life and AD&D Insurance Paid Vacation, Holidays, and Personal Days Employee Events, including Employee Appreciation Day, Holiday Party, etc. Tuition Reimbursement Program Candidates must have unrestricted authority to work in the United States without sponsorship. Merrick Bank is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: Please go to our website to apply and learn more about our companyWe are an equal opportunity employer. Merrick Bank will do a thorough background check for all hires. This includes a review of your personal credit history, drug testing, background check, and employment/personal references. A good credit history is important. Other details Job Family Recreation Lending Job Function All Hourly Pay Type Hourly Apply Now

Keywords: CardWorksMerrick Bank, South Jordan , Representative, Customer Support, Other , South Jordan, Utah

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