Service Engineering Manager Digital Products
Company: Flowserve
Location: South Jordan
Posted on: September 11, 2021
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Job Description:
Job Description: Requirements
The RSEM leads
the team of problem solvers in resolving issues in regard to
Digital Product applications in the field and at customer sites to
get the resolved as quickly as possible. This is done by
insuring the most accurate data is collected by the Digital
positioner specialists and technicians so that an accurate picture
of the problems in the field are clear and understood. The
goal is to get to the heart of each problem immediately and then
solve the problem locally. If this can’t happen, then the
digital product specialist is to help integrate level 3 support to
get the problems resolved ASAP. This includes assisting
and providing direction to the field technicians (internal or
external) so we can arrange a very detailed return to the factory
so the history of what occurred is well documented and can be
actioned immediately once it arrives at the level 3
factory.
In this specific role there is a focus on
Digital Product as a global product and develops tools and
processes for digital product AM globally. Reading and
interpreting the data from tools like Valve sight, Profiler and
other diagnostic tools and methods, to establish a training program
to grow the use of digital positioner diagnostics tools for
planning re-work and maintenance effort that can be actioned in
turn around planning as well as in the field trouble shooting.
They leaders manages and assigns digital product specialists
to resolve digital product problems as requested by customers via
the AE’s or sales engineers. They assign digital product
specialists to assist the AE’s to help build proposals/quotes as
required. They lead the 2nd level digital team in
the FLS technical interpretation of specifications, procedures,
policies, quality, and equipment reliability to concerned parties.
The Regional Service Engineering Manager may have team members
initiate and support field efforts but does not perform project
management
duties.
Requirements
• BS or
MS Engineering degree and minimum 10 years related management
experience
• + 5 years of application
engineering and level 1 experience is
required.
• + 5 years of digital
product engineering and level 3 experience is required.
• 5
Years of related Factory or OEM Digital Product engineering
experience is also required.
• An
ability to understand the situation and assign the right person
with the right talent and relationship skills to resolve problems
quickly.
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Specific digital Product experience is required
• 2-D
and/or 3 D Computer-Aided Design experience
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Engineering documentation, drafting, geometric dimensioning and
tolerancing
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Project management experience, methods and applications
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Accountability and execution for completing work timely and to
specifications
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Significant experience with PLM, ERP, and other planning and
engineering systems.
Keywords: Flowserve, South Jordan , Service Engineering Manager Digital Products, Other , South Jordan, Utah
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