Customer Support Advocate
Company: Servicetitan
Location: Salt Lake City
Posted on: May 3, 2024
|
|
Job Description:
Ready to be a Titan?We accompany our customers every step of the
way, from the moment they partner with us, to the end of their
journey. We work hard and like to have fun along the way. If youre
excited about helping small business owners in the trades, love
technology, and aren't afraid of a challenge or two, our customer
support team is where you belong.As a Customer Support Advocate
(CSA), youll have the opportunity to become a ServiceTitan subject
matter expert and quickly grow your career in meaningful ways. Our
CSAs have the highest rate of internal transfers across the
organization. The opportunities to build an exceptional customer
experience and make an impact are endless.What You'll Do:Utilize
support tools to assist customers with all aspects of our software
via phone, chat, email, and screen-sharing sessionsBecome a product
expert and develop creative solutions and workflows that best meet
customer needsInfluence product changes by submitting bugs to our
developers and ensuring resolution of bug fixesChampion customer
needs by sharing feedback and concerns with internal
stakeholdersWhat You'll Bring:Excellent people skills: must be
empathetic, patient, confident, good-humored, and able to interact
well with a broad spectrum of personality typesAbility to thrive in
a feedback-oriented culture and stay level-headed in a challenging,
rapidly changing environmentSelf-motivated and able to master
complex softwareAn efficient, effective, and resourceful
problem-solver with strong critical thinking skills and
troubleshooting abilitiesQuickbooks/accounting knowledge a plusMust
be willing to work hybrid onsite (3x per week, Draper, Utah /
Atlanta, Georgia)Draper, Utah Shift : 10:45am - 7:15pm US Mountain
TimeAtlanta, Georgia Shift: 12:45pm - 9:15pm US Eastern TimeBe
Human With Us:Being human isnt about checking every box on a list.
Its about the experiences we have, people we meet, and the
perspectives we share. So, if you have the skills but are hesitant
to apply because of your background, apply anyway. We need amazing
people like you to help us challenge the conventional and think
differently about the problems that were solving. Were in this
together. Come be human, with us.What We Offer:When you join our
team, youre not just accepting a job. Youre making a career move.
Heres how well support you in doing some of the most impactful work
of your career:Flextime, recognition, and support for autonomous
work: Flexible time off with ample learning and development
opportunities to continue growing your career. We offer a
comprehensive onboarding program, leadership training for Titans at
all levels, and other programs and events. Great work is rewarded
through Bonusly, peer-nominated awards, and more.Holistic health
and wellness benefits: Company-paid medical, dental, and vision
(with 100% employer paid options and 90% coverage for dependents),
FSA and HSA, 401k match, and telehealth options including
memberships to Headspace, Galileo, One Medical, Ginger and
more.Support for Titans at all stages of life: Parental leave and
support, up to $20k in adoption reimbursement, on demand maternity
support through Maven Maternity, free breast milk shipping through
Maven Milk, pet insurance, legal advisory services, financial
planning tools, and more.At ServiceTitan, we celebrate
individuality and uniqueness. We believe that the convergence of
fresh perspectives and experiences from all walks of life is what
makes our product and culture so great. We strongly encourage
people from underrepresented groups to apply. We do not
discriminate against employees based on race, color, religion, sex,
national origin, gender identity or expression, age, disability,
pregnancy (including childbirth, breastfeeding, or related medical
condition), genetic information, protected military or veteran
status, sexual orientation, or any other characteristic protected
by applicable federal, state or local laws.by Jobble
Keywords: Servicetitan, South Jordan , Customer Support Advocate, Other , Salt Lake City, Utah
Click
here to apply!
|