Desktop Support Administrator
Company: Mettel
Location: Salt Lake City
Posted on: May 8, 2024
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Job Description:
Desktop Support Administrator w/MetTelSalt Lake City, Utah
OfficeSummary:Under general direction, provides support to
end-users for PC, server, applications, and hardware. May interact
with network services, software systems engineering, and/or
applications development to restore service and/or identify and
correct core problem. Simulates or recreates user problems to
resolve operating difficulties. Recommends systems modifications to
reduce user problems. Maintains currency and highest level of
technical skill in field of expertise.Competencies:Office 365 email
administration, shared resources, distribution list, rules.Familiar
with Microsoft active directory account management, Group Policy
objects as they pertain wot end user computer settings.
.Familiarity with office 365 application suite including
demonstrated proficiency with Microsoft teams and outlookSupporting
both Android and Iphone mobile phone user profiles.Apple Macbook
experience a plus.Duties / Responsibilities:Provide IT services to
MetTel employees byWorking within the ticketing system, document
all efforts in the ticketing system. Monitors and tracks issues to
ensure accurate resolution.Installing and configuring computers and
laptopsInstalling and supporting software packages.Diagnosing and
solving hardware/software faultsSetting up new users with accounts
within the MetTel system and office 365 platformProviding new users
with access to secured resources and applications.Maintain ongoing
communications with support teams regarding application issue
resolution and general workstation management support.Work with key
platform vendors for support to resolve issues as well as platform
strategy development.This job includes investigating andcollecting
IT usage stats, making recommendations for improving the company's
IT systems and carrying out routine configuration and installation
of IT solutions.Responds to complex technical problems/issues
related to hardware, software and networking via email and
phone.Able to simultaneously support numerous customer bases with
separate policy, procedural and ticketing requirements. Assists
customers by remotely diagnosing problems and providing resolutions
for technical and service-related issues. Uses troubleshooting
techniques and tools to identify products that are defective and
follow guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a
complete solution to their technical or service questions.
Identifies and provides input on unique or recurring customer
problems. Proactively track and update all software and hardware
for patches and end of life support status. Escalates more complex
customer technical issues to next level of support. Flexible
schedule to accommodate non-standard business requirements.Ability
to perform quality work within deadlines with or without direct
supervision.Interact professionally with other employees, customers
and suppliers.Travel:Some travel to other company locations or
headquarters may be required.Education and Experience
Requirements:Must have a minimum of 2 years of Windows and/or End
User Device EngineeringBachelor's degree in computer science or a
related fieldFamiliar with standard concepts, practices, and
procedures related to desktop support and hardware.Demonstrated
proficiency in Microsoft office products.Demonstrated understanding
of Anti-Virus solutions, deployment and governance.Knowledge of
Microsoft System center and configuration manager a plus.Experience
with email systems Exchange server and office 365. Troubleshooting
email flow and delivery status.Knowledge of VMware VDI solutions a
plus.Preferred Education / Experience:Microsoft 365 Certified
Modern Desktop administrator or similar certifications
preferred.Why MetTel?MetTel is a cuttingedge telecom service
provider delivering software and telecom services to enterprise
companies nationwide. Our teams help create next-generation systems
to meet the challenge of today's rapidly changing business climate,
and set new standards for the telecom industry. From traditional
voice to advanced services, MetTel's extensive partnerships enable
us to deliver a complete portfolio of services in the United
States, Canada and Puerto Rico as well as global MPLS and VoIP
solutions. We believe that each team member is a key to the success
and sustainability of the group. In order to achieve this, we offer
an environment where all professionals can grow and develop their
skills and competencies, collaborate with diverse professionals,
share knowledge and enjoy a rewarding career.*The salary range
reflected is a good faith estimate of base pay for the primary
location of the position. Our compensation reflects the cost of
labor across several U.S. geographic markets, and we pay
differently based on those defined markets. The U.S. pay for this
position is $50K - $55K annually. Pay within this range varies by
work location and may also depend on job-related knowledge, skills,
experience and abilities of the successful candidate. Your
recruiter can share more about the specific salary range for the
job location during the hiring process.by Jobble
Keywords: Mettel, South Jordan , Desktop Support Administrator, Other , Salt Lake City, Utah
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