Brand Ambassador/Team Lead
Company: Sila Services
Location: Provo
Posted on: February 12, 2026
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Job Description:
Job Description Job Description Sila has an exciting opportunity
to work with our Provo team in supporting our brands nationally.
The Brand Ambassador / Team Lead will learn from and work with the
Office Manager in the daily and strategic operations in support of
our Inside Sales Operation that supports the overall HVAC
operations of the company. The Brand Ambassador will be a valued
player in support of the company’s growth. Job Description – Team
Lead/Brand Ambassador Why work us? Fun active work environment with
friendly team competitions with monetary spiffs and other
incentives Team collaborative office and plenty of team and
supervisory support You'll enjoy getting paid weekly. Work schedule
flexibility No cold calling, all 'warm' calls to current customers
State of the art cloud-based call center platform Room for growth
and advancement. Assist with Brand communications You will be
responsible coordination with brands for blackout dates You will be
responsible for keeping the brand database up-to-date Handling
Abandon Calls Mainly coverage when team members are off Outbound
Sales Calls You will be an expert on Service Titan, Zoho (Both desk
& CRM), and dialer You will be a resource for the team You will be
responsible for downloading the calls You will need to store them
in the shared folder You will be responsible for adding the calls
to the jobs for the brands that have requested this Assist in the
training of new hires as needed Other duties and ad hoc projects as
assigned In this role, you will be calling our existing customers
and scheduling appointments for preventive maintenance services or
equipment upgrade consultations. Requirements : Stellar customer
service skills High levels of personal energy, honesty, empathy,
and self-motivation Good listening skills with ability to solve
customer concerns to overcome purchasing objections Patience when
answering questions and assisting agents Ability to work within a
structured environment that is goal-oriented Proficient in Service
Titan Proficient in Zoho products, especially CRM & DeskExcellent
knowledge of the Five9 system Prior direct sales experience High
School Diploma or equivalent Job Types: 11:30-7 (Close) with a
30-minute Lunch. Minimum 35 hours a week. Job Type: Full-time Pay:
$18.75 per hour Expected hours: No less than 40 per week Benefits:
Employee discount Flexible schedule Paid training Schedule: 8 hour
shift - Monday to Friday Experience: Customer service: 2 years
(Required) License/Certification: Driver's License (Preferred)
Ability to Commute: Provo, UT 84601 (Preferred) Ability to
Relocate: Provo, UT 84601: Relocate before starting work (Required)
Work Location: In person We may use artificial intelligence (AI)
tools to support parts of the hiring process, such as reviewing
applications, analyzing resumes, or assessing responses. These
tools assist our recruitment team but do not replace human
judgment. Final hiring decisions are ultimately made by humans. If
you would like more information about how your data is processed,
please contact us.
Keywords: Sila Services, South Jordan , Brand Ambassador/Team Lead, Sales , Provo, Utah
