Permanent Supportive Housing Case Manager

Company: First Step House
Location: Salt Lake City
Posted on: February 16, 2026

Job Description:

Job Description Job Description We are hiring for a full time Case Manager in Salt Lake City, Utah At First Step House, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission. The Permanent Supportive Housing Case Manager reports directly to the Case Management Supervisor and then to the Human Resources Director. In addition, this position coordinates directly with the Program Manager and support teams of Medina Place/Stratford Apartments. The role of the Permanent Supportive Housing Case Manager is to manage clients receiving shelter plus care (SC) rental assistance issued by Housing Connect. SC is a permanent supportive housing voucher program for individuals and families that were chronically homeless and have disabling conditions. Responsibilities include assisting with eligibility, housing search and placement, conducting needs assessments, developing individualized case plans, providing case management services that assist clients in maintaining housing, and helping clients work towards self-sufficiency. The goal of the SC program is to utilize a housing first philosophy in providing rental assistance and supportive services that sustain housing and prevent returns to homelessness. The permanent supportive housing case manager assists in other administrative tasks as needed and works in concert with the priorities of Housing Connect as well as the Executive Director, Executive Team, and the Board of Directors of First Step House. Looking for flexibility? Join our team and enjoy a standardized 36-hour work week! Pay Rate $46,353.60 per year Monday - Friday flexible hours Our full-time benefits include: Robust paid time off program with enhanced benefits as you grow with us 15 paid holidays annually, including your birthday 401(k) employer match Opportunity for annual merit increase and annual bonus Medical, Dental, Vision, Life Insurance Education and Experience Case management experience is required Housing experience is preferred A minimum of a Bachelor's degree in social work or related field is preferred Experience in the substance-abuse and mental health field is preferred Duties include but not limited to: Assist households slated for permanent housing assistance with eligibility process Coordinate with Housing Connect Eligibility Specialist in completing the referral application process Assist referrals with housing search, application and move in process Coordinate with landlords to complete housing packets and ensure housing placement Complete comprehensive needs assessment to identify client needs, strengths and barriers Develop an individualized case plan with clients to help ensure housing stability Collaborate with outside agencies to connect clients with employment services, education resources, healthcare programs, financial programs, and other relevant community resources Provide ongoing case management and service coordination, including regular home visits Provide client advocacy when needed. Regular coordination and mediation with property manager for housing stability Intervene in events that may jeopardizing client's housing or if critical concerns arise regarding their health or safety Resolve housing instability as quickly as possible to reduce the chances of returning to homelessness or ensure returns to homelessness are rare, brief, and nonrecurring Notify Housing Connect in a timely manner with any client changes of income or household Maintain up-to-date client files on share drive Document case management services in the homeless management information system (HMIS) Ensure that all families and youth are provided with needed information and support regarding their eligibility for MicKinney-Vento education services Administer exit surveys to clients when they complete services Collaborates with subcontractors, counselors, case workers, and outside agencies to deliver case management services Collaborate with other departments and agency programs to maximize participant outcomes, program goals and agency mission Gather appropriate releases of information to ensure compliance with both the Federal Health Insurance Portability For more information about our non-profit organization, you can visit our website at www.firststephouse.org For more details on testimonials, simply follow the link below and scroll to the bottom. https://firststephouse.org/employment -opportunities/ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Job Posted by ApplicantPro

Keywords: First Step House, South Jordan , Permanent Supportive Housing Case Manager, Social Services , Salt Lake City, Utah